Q. Will my electricity service be impacted by this upgrade?

A. No, your electricity service WILL NOT be interrupted!

Q. Will I be able to login to My Account during this period?

A. No, you will not have access to My Account during this period.

Q. Will I be able to call the 4Change Energy call center?

A. Yes, the 4Change Energy call center will be open during our regular business hours. However, agents WILL NOT be able to assist in payment related issues which include taking payments, making payment arrangements, updating payment methods, and changing EZ pay until our upgrade is completed.

Q. If my invoice is due during this upgrade period, will I be charged a late fee?

A. No, if your invoice is due during this system upgrade period, we will be waiving late fees while the system is unavailable. We'll update you on the grace period for making impacted payments as soon as My Account is back online.

Q. Will my EZ Pay automatic payment be impacted by this upgrade?

A. If your account is signed up for EZ Pay your automatic payment will go through as scheduled, but you may experience a delay in your draft date.

Q. How will I know when this upgrade is officially completed?

A. We will send you a confirmation email when all upgrades have been completed and you can log back into your account.